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Date Posted:

Closing Date: August 2, 2024

Records Management Center is looking for a self-motivated, detail oriented, energetic, and highly organized person to work at our corporate office. As the Customer Success Representative (CSR), it is your main responsibility to provide the VERY BEST client experience to new and existing clients.

In this role you will be providing customer support and assist with daily administration and operations of Maine’s local leader in records and data management services. The ability to work in a fast-paced environment with strong attention to detail is essential. You will be working closely within a small, professional team and fully engaged and busy from the first day.

Previous CSR and customer support experience is a plus, but we’re much more interested in hiring a person with the right attitude and a strong willingness to learn! This is a full-time position with benefits, based out of our office in Bangor, Maine.

Areas of Focus: Customer Service, Administrative Office Duties; Inside Sales Support

In addition to meeting the responsibilities and requirements for this position, we are looking for the right fit for our team. We expect the candidate to enthusiastically exemplify and uphold our Core Values:

  • Dependable – We show up and deliver results.
  • Resourceful – We make more with less.
  • Innovative – We find smart ways to solve problems._
  • Versatile – We handle whatever comes our way.
  • Engaged – We’re all in.

Essential Duties and Responsibilities:

  • Answer telephones and emails from new and existing clients, provide initial support as required and/or forward callers or accept messages.
  • Create client work orders from telephones, emails, fax, and web-based requests.
  • Assist clients with questions regarding order fulfillment, service availability, and general support.
  • Assist with coordinating scheduling and service changes.
  • Communicate with clients and handle return calls as needed.
  • Partner with administrative, operations, and sales teams to enhance customer support and assist with the development of new business opportunities.
  • Inbound lead follow-up by phone and email; routing qualified opportunities to sales.
  • Clearly communicate with customers to clarify order requirements, assist with scheduling, and help develop stronger client relationships.
  • Help maintain accurate customer database, work flows, and CRM.
  • Assist with fulfilling order requests in specialized record center facility.
  • Open to learning and growing with the business, with on-the-job and independent training and self-study.
  • Indexing customer files and boxes
  • ClientWeb setup and support
  • Work order verification process
  • Inventory and destruction lists for Record Center customers
  • Creates, verifies and sends invoices, processes credit card payments
  • Other duties as assigned.

Job Requirements:

  • Education: Associates degree or equivalent.
  • Must be personable, professional, highly organized, have excellent communication and telephone skills
  • Demonstrated computer literacy and familiarity with Microsoft products required; experience with CRM system required
  • 1-3 Years customer service experience
  • Average 50-60 WPM keyboard, Average 8,000KPH 10-key
  • Inbound sales/outbound calling experience a plus
  • Creative, social, and driven to succeed
  • Demonstrated organization/time management skills; detail oriented
  • Ability to communicate effectively with a diverse group of individuals
  • Focus on productivity and success as a team
  • Must be able to work an 8 hour shift between Mon-Fri 8:00am-4:30pm, with occasional extended hours.
  • Candidate will be required to pass pre-employment skills testing.

What we provide for our excellent team members:

  • An energetic, supportive, and goal-driven work environment
  • Freedom to tackle customer service requests and solve problems independently
  • Opportunities to learn and grow within our organization
  • Competitive hourly wage commensurate to work experience
  • Progressive Paid Time Off (PTO) program
  • Competitive Health/Life Insurance packages offered; Health Savings Account with employer match available
  • 401K program available after 6 months
  • After 1 year, company matches 50%, of up to 5% of elected contribution deferrals
  • Dental, Vision, Life Insurance options
  • Supplemental insurances through AFLAC

About the Lynch Group:

A family of integrated companies with a focus on logistics, The Lynch Group provides truckload freight hauling, commercial public warehousing, final mile delivery services, household and commercial moving, and secure data management and destruction services. With over 60 years of experience, The Lynch Group has been serving satisfied customers throughout Maine, the United States, and Eastern Canada, with the goal of solving complex logistics challenges to create a safer, more connected world. The Lynch Group proudly operates from its headquarters in Bangor, Maine.

For more information about The Lynch Group, please visit

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Please note that this is only the first stage of the application process and is in no way a guarantee of employment.