Customer Success Representative at Records Management Center
We are looking for someone who’s organized, people-focused, and ready to be a key part of our customer success team. As a Customer Success Representative, you’ll be the go-to for our customers – assisting in setting up services, supporting them, and ensuring they feel confident in the critical services we provide.
This role blends relationship building, problem solving, and good old-fashioned follow-through. If you’re someone who likes to keep things moving, stay on top of the details and make life easier for others, we’d love to talk.
Bonus? You’d be joining a team that was named one of the 2024 and 2025 Best Places to Work, because we genuinely care about our people, and it shows.
What You’ll be Doing
- Supporting new customers from onboarding to full rollout, making sure they feel taken care of from day one
- Quoting inbound leads and walking potential customers through what we offer
- Processing invoice payments and helping with any billing questions
- Answering calls and emails with professionalism, empathy, and a solutions-first mindset
- Working with internal teams to solve problems and get customers what they need
- Keeping customer records up to date in our CRM system
- Spotting ways customers can get more value from our services
- Sharing feedback from the field so we can continue improving what we do
What We’re Looking For
- 1-3 years of experience in customer service, account management, or a similar role
- Someone who’s comfortable talking to people, communicates clearly, and asks good questions
- Confident using technology
- Organized and proactive
- A solid team player who’s positive, reliable, and up for learning new things
Aligned with our core values DRIVE
- Dependable – We show up, own it, and deliver
- Resourceful – We make more with less
- Innovative – We find creative ways to solve problems
- Versatile – We pivot and step up to do what it takes
- Engaged – We’re all in – focused, positive, and proactive
What You’ll Get
- A supportive team that has your back
- Opportunities to grow in your role and beyond
- Competitive hourly wage and benefits
- Progressive Paid Time Off (PTO)
- Health/Life Insurance, 401K, Dental, Vision, and more.
Join Us! Send us your resume and tell us a little about why this role caught your eye. We’re excited to meet you!
About Lynch Group
The Lynch Group, selected as a Best Place to Work in Maine in 2024 and 2025, is a family-owned holding company managing several businesses in transportation, logistics, data management, and commercial real estate. Over 50 years, we’ve grown from a small, family-owned and run business into a diverse, multi-functional organization with 120 team members operating out of locations across Maine for customers throughout the U.S. and Eastern Canada. Guided by our DRIVE core values—Dependable, Resourceful, Innovative, Versatile, and Engaged—we are focused on building strong teams and delivering results for our customers and communities.
Submit Your Resume!
To submit your resume for this position, please fill out the required information below, attach your resume, and then click Submit!
Please note that this is only the first stage of the application process and is in no way a guarantee of employment.